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If you would like to receive an email letting you know when an updated Information for Carers is available, please sign up here. Your details will not be used to contact you for other purposes and you may unsubscribe at any time.

Help keep the Factsheet up-to-date

Information is regularly reviewed but may change. If you find an entry to be incorrect or out-of-date, please email Caroline Cronin at careplace@hounslow.gov.uk so that it can be amended.

The factsheet cannot not list every service that carers may find useful. Other options may be found by searching CarePlace or by contacting the My Independence Service on 020 8583 3942 or by email

Carer’s Needs Assessment

Unless indicated, the services and organisations listed in Information for Carers do not require referral from a social worker or medical professional and can be approached directly. A few will require you to complete a Carer’s Needs Assessment which you are entitled to under The Care Act 2014. This will help to identify areas of your caring role where you may need extra support and may allow you to access funding for carer specific services such as the Carer Short Breaks Service managed by Hestia on behalf of the council.

Carer support provided by Hounslow Council is currently not means tested (you will not be asked to provide details of income or savings) and you will not have to contribute towards the cost of services you are assessed as eligible to recieve.

An easy way to begin a Carers Needs Assessment is online via Autonomy, which may be found here. Online assessment can take as little as 10 minutes, can be saved for up to 30 days and can be submitted confidentially and securely directly to the council. Alternatively, you can complete a Carer’s Needs Assessment by telephone by contacting the First Contact Team on 020 8583 3100 or by email.