We’d like to thank all patients from Glebe Street Surgery and Chiswick Medical Practice who have taken the time to share their views during the consultation period so far for the proposed merger.

Your feedback has been incredibly valuable — through surveys, comments, and participation in recent events, you’ve helped us better understand your priorities, concerns, and what you value most in your care.

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🔍 What We’ve Heard So Far

Across both practices, patients have told us:

• That continuity of care with familiar clinicians is essential
• That timely, easy access to appointments matters deeply
• That face-to-face appointments must remain available
• That communication about changes must be clear and ongoing

💬 Specific feedback from Glebe Street patients

• Glebe patients have raised particular concerns about appointment access, including how difficult it can feel to get a GP appointment quickly.
• In response, we have adapted our Glebe Street patient presentation to clearly explain our access model, including how we are improving telephone access, appointment booking, and options for face-to-face care at Glebe and across our sites.

💬 Specific feedback from Chiswick Medical Practice ( CMP) patients

• CMP patients have asked for more transparency around clinician workload, access options across sites, and improvements in communication.
• Many have expressed positive views about the current service and are keen to maintain what is already working well.

We are using your feedback to co-design improvements and shape the way we deliver care going forward.

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📺 Patient Events – Recordings Available

If you missed the first two online information sessions, the recordings are now available:

👉 Glebe Patient Information meeting – Merger-20250618_170254-Meeting Recording on Vimeo
👉 CMP Patient Information Meeting – Glebe Merger-20250618_153920-Meeting Recording on Vimeo

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🗣️ Still Time to Share Your Views

There is still time to share what matters to you:

• Complete the patient feedback form : CMP Patient feedback form
• Arrange to come and meet one of the team.
• Attend one of our upcoming face-to-face sessions

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📅 Upcoming Patient Events – Book Now

We are hosting two further in-person events, with tailored presentations for each practice’s patients:

• Glebe Street Patients
  📅 Monday, 23 June
  🕔 16:00–17:00
  📍 Chiswick Health Centre – Ground Floor
• Chiswick Medical Practice Patients
  📅 Thursday, 26 June
  🕔 16:00–17:00
  📍 Chiswick Health Centre – Ground Floor

⚠️ Please note: Due to limited space, only patients who sign up in advance will be able to attend.

Book your place here: Book here on Eventbrite

Chiswick Medical Practice Shortlisted for National HSJ Patient Safety Award

We are delighted to announce that Chiswick Medical Practice (CMP) has been shortlisted for a prestigious HSJ Award in the category of Primary Care Initiative of the Year.

This national recognition celebrates our GP-led hub model, a pioneering initiative that is transforming how we deliver same-day access and continuity of care across our practice. Our hub brings together experienced GPs and a dedicated support team to respond quickly to patient needs — whether through digital, telephone, or face-to-face consultations.

Crucially, this model moves away from the traditional first come, first served approach that has long defined general practice. Instead, it ensures that patients are prioritised based on clinical need, and are seen by the right person at the right time. This means better outcomes, a safer and fairer service, and more efficient use of clinical resources.

The initiative has been central to improving patient access, reducing waiting times, and ensuring that patients receive timely, appropriate care. Most importantly, it has allowed us to continue prioritising continuity of care and clinical safety, even during times of high demand.

Being shortlisted for an HSJ Award is a significant milestone, recognising the innovation, collaboration, and commitment shown by our whole team.

As we continue to adapt to the changing landscape of general practice, we are proud that CMP is leading the way in delivering modern, high-quality, and sustainable primary care.

We’d like to thank our patients for their support, and our entire team for their hard work in making this possible.

Watch this space for further updates — the winners will be announced later this year!

Coughs and colds can be annoying but are usually mild and don’t need treatment. However, occasionally they can turn into something more, or have an underlying cause that needs treating. 

What causes coughs?
•    Colds + Flu
•    Smoking
•    Heartburn
•    Allergies
•    Infections

Self-Care 
Most coughs and colds will clear up on their own in 3 to 4 weeks. To look after yourself you should get lots of rest and drink plenty. You should also try to avoid contact with other people so that you don’t spread any viruses. 
Common over the counter medications, such as paracetamol or ibuprofen, can help to treat mild symptoms. A simple hot drink with lemon and honey is said to have similar effects to over-the counter cough medications. 
A pharmacist can give you advice on which over-the-counter medications may be suitable for you. 

When should I see a GP?
You should contact your GP for further advice if: 
•    you’ve had a cough for more than three weeks
•    you’ve lost weight without trying
•    you have a weakened immune system
You should seek urgent care if your cough suddenly gets worse, you have chest pain, your neck feels swollen, you find it hard to breathe, or you’re coughing up blood. (For a full list of symptoms that might indicate you need urgent care please see the NHS links at the bottom of this article). 

Chest Infections
A chest infection is an infection of the lungs or large airways. They often follow a cold or the flu. Some can be mild and clear up on their own, usually within 7 to 10 days. However, some can be more serious. 
Symptoms of a chest infection include:
•    a chesty cough
•    wheezing and shortness of breath
•    chest pain
•    a high temperature
•    a headache
•    aching muscles
•    tiredness
Your GP may want to do some tests to see what is causing your infection before they decide on what the correct treatment is. 

Coughs and colds in children 
Coughs and colds are extremely common in young children. Coughs can last for weeks before they get better, or children can get viral infections one after the other, which makes it seem like they are never well. Half of coughs go on for 10 days, and one in ten coughs go on for 25 days. 

When should I worry?
You should seek urgent help if your child:
•    is breathing very fast or has breathing that stops or pauses
•    makes harsh or grunting noises when they breath in or out
•    becomes pale, sleepy or confused
•    has not had a wee or wet nappy in the last 8 hours
•    has a rash that does not go away with pressure
For more information on urgent symptoms please use the Healthier Together App or visit:
www.nhs.uk
If you are worried that your child has any of the symptoms listed above, please contact your GP urgently, or for out of hours call 111. 

Why can’t I get antibiotics for my cough or cold?
GPs do not recommend antibiotics for colds because they will not help your symptoms or speed up your recovery. Antibiotics only work if you have a bacterial infection, but colds are caused by viruses.
Similarly for coughs, a doctor will only give you antibiotics if you need them – for example if you have a bacterial infection or if you’re at risk of complications. 

Other conditions that may cause a cough

• Bronchitis – inflammation of the airways in the lungs. This often gets better without treatment in around 3 weeks. 
• Bronchiolitis – a usually mild and common chest infection that affects babies and children under 2. 
• COPD – chronic obstructive pulmonary disease develops slowly over many years. It is usually associated with long term exposure to harmful substances such as smoking. 
• Lung cancer – if you have a persistent cough your doctor may ask you to have some tests to rule out lung cancer. Most cases of lung cancer are caused by smoking. 
• Pneumonia – an inflammation of the lungs, usually caused by infection. This is usually caused by a bacterial or viral infection.
• Whooping cough – a bacterial infection of the lungs and breathing tubes. It can spread easily but a vaccination against whooping cough is routinely given to babies and preschool aged children to protect them.